- Customer Analysis
- Process Mapping
- Marketing Operations
- Cross-Channel Marketing
- Customer Insights
- Process Design
- Customer Support
- Customer Service
- Business Process
- Web Analytics
- Customer experience strategy (CX)
- Marketing
Create a services customer satisfaction process
Completed by Dmitrii MATUA
July 6, 2023
1 hours (approximately)
Dmitrii MATUA's account is verified. Coursera certifies their successful completion of Create a services customer satisfaction process
What you will learn
Map customer entry points and service opportunities
Align marketing and support efforts to customer satisfaction
Evaluate customer satisfaction
Skills you will gain
