- Customer experience strategy (CX)
- Business Process
- Process Mapping
- Customer Analysis
- Customer Support
- Customer Insights
- Marketing
- Cross-Channel Marketing
- Process Design
- Marketing Operations
- Customer Service
- Web Analytics
Create a services customer satisfaction process
Completed by Dmitrii MATUA
July 6, 2023
1 hours (approximately)
Dmitrii MATUA's account is verified. Coursera certifies their successful completion of Create a services customer satisfaction process
What you will learn
Map customer entry points and service opportunities
Align marketing and support efforts to customer satisfaction
Evaluate customer satisfaction
Skills you will gain
