CRM Analytics Fundamentals
Completed by Yashashree Vhadadi
September 30, 2026
1 hours (approximately)
Yashashree Vhadadi's account is verified. Coursera certifies their successful completion of CRM Analytics Fundamentals
What you will learn
Analyze CRM data to track lead progression and lifecycle stages
Calculate conversion rates and identify pipeline bottlenecks
Segment audiences using CRM data for targeted communication
Design automated workflows based on customer behavior and intent
Skills you will gain
- Category: Sales Pipelines
- Category: Customer Relationship Management (CRM) Software
- Category: Business Metrics
- Category: Customer Relationship Management
- Category: Customer Analysis
- Category: Performance Metric
- Category: Marketing Analytics
- Category: Marketing Automation
- Category: Process Analysis
- Category: Target Audience
- Category: Sales Process
- Category: Performance Measurement
