- Desktop Support
- Technical Documentation
- Help Desk Support
- Issue Tracking
- Customer Service
- Technical Support
- IT Service Management
- End User Training and Support
- Remote Access Systems
- Service Level
- System Support
- Technical Communication
Introduction to Technical Support
Completed by Daniel Gomez Tagle
May 19, 2023
12 hours (approximately)
Daniel Gomez Tagle's account is verified. Coursera certifies their successful completion of Introduction to Technical Support
What you will learn
Define technical support, tech support, IT support, customer support mindset, the various levels of IT support, and the escalation matrix
Discover soft and technical skills required and opportunities available for a career in Technical Support
Explore the features and benefits of ticketing systems
Identify the various methodologies and frameworks popular in technical support
Skills you will gain
