Mastering Customer Success
Completed by Lana Chabayta
October 19, 2026
14 hours (approximately)
Lana Chabayta's account is verified. Coursera certifies their successful completion of Mastering Customer Success
What you will learn
Develop strategies to increase customer retention and expansion
Understand the role of measurement in service delivery excellence
Enhance engagement models by analyzing customer behavior
Skills you will gain
- Category: Customer Relationship Building
- Category: Business Metrics
- Category: Business
- Category: Service Level Agreement
- Category: Business Management
- Category: Account Management
- Category: Performance Metric
- Category: Business Strategies
- Category: Customer Retention
- Category: Key Performance Indicators (KPIs)
- Category: Customer Engagement
- Category: Customer Success Management
