Mastering Customer Success
Completed by Lana Chabayta
October 19, 2026
14 hours (approximately)
Lana Chabayta's account is verified. Coursera certifies their successful completion of Mastering Customer Success
What you will learn
Develop strategies to increase customer retention and expansion
Understand the role of measurement in service delivery excellence
Enhance engagement models by analyzing customer behavior
Skills you will gain
- Category: Customer Relationship Building
- Category: Customer Engagement
- Category: Business
- Category: Business Metrics
- Category: Customer Success Management
- Category: Account Management
- Category: Performance Metric
- Category: Key Performance Indicators (KPIs)
- Category: Business Strategies
- Category: Customer Retention
- Category: Growth Strategies
- Category: Smart Goals
