Introduction to Technical Support
Completed by DeAndra Asapokhai
January 21, 2023
12 hours (approximately)
DeAndra Asapokhai's account is verified. Coursera certifies their successful completion of Introduction to Technical Support
What you will learn
Define technical support, tech support, IT support, customer support mindset, the various levels of IT support, and the escalation matrix
Discover soft and technical skills required and opportunities available for a career in Technical Support
Explore the features and benefits of ticketing systems
Identify the various methodologies and frameworks popular in technical support
Skills you will gain
- Category: Service Level
- Category: Issue Tracking
- Category: Help Desk Support
- Category: Technical Support
- Category: Remote Access Systems
- Category: Technical Communication
- Category: IT Service Management
- Category: Customer Service
- Category: Technical Documentation
- Category: Desktop Support
- Category: End User Training and Support
- Category: System Support
