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October 7, 2024
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Learn How to Help Manage Organizational Crisis. Learn how to anticipate, identify, and plan for crises so that you can effectively consult with your organizational leaders encountering a crisis.
Instructor: Burton St. John
Included with
Recommended experience
Beginner level
No experience is necessary.
Recommended experience
Beginner level
No experience is necessary.
Identify key concepts and terminology used in crisis management and crisis communication.
Identify strategies and tactics used in crisis prevention, crisis management, and crisis recovery.
Identify key approaches for advising organizational leaders on how they can prevent a crisis or, failing that, successfully manage a crisis.
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January 2025
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Increasingly, modern societies are witnessing crises of confidence in their institutions, whether they are for-profit, non-profit, or governmental. Regardless of where you are working, or where you may want to work, you will encounter an organizational crisis. This specialization is designed to provide you with a fundamental footing for recognizing when a crisis is approaching, understanding what essential approaches can help avoid a crisis, or if the crisis is not avoidable, developing sound ways to manage the crisis and recover from it. You’ll learn practical applications with an eye toward what to do and what to avoid. Managing a crisis is always a team effort that may lead to you being called upon to assist. You’ll also learn the fundamentals of consulting with your leaders who are encountering an organizational crisis. You’ll hear from experts in crisis management and garner insights from iconic crises that were managed well, and not so well. Accordingly, this specialization will equip you to better anticipate and identify crises in the making and develop competencies for helping an organization navigate a crisis successfully.
Applied Learning Project
Through video lectures, selected readings, examination of crises cases, interviews with professionals, and a series of quizzes, you’ll identify the fundamentals of crisis management and crisis communication. This knowledge will help with knowing how to anticipate a crisis, how to assist in planning for one, and how to take these learnings and effectively consult with your leaders as they encounter an organizational crisis.
Identify the major trendlines in organizational crises and who is involved in managing them.
Identify what to do, and what not to do, in the very first moments of a crisis.
Identify how a crisis plan is put together and how it can be used both before and during a crisis.
Identify the fundamentals of issues management and how this can help leadership avoid or mitigate a crisis.
Identify the major leadership styles and how this informs leaderships' approaches to a crisis.
Identify how to best consult leadership dealing with crisis.
Understand how iconic crisis cases were managed successfully.
Understand how iconic crisis cases were managed poorly.
Describe overall lessons learned from these cases and what they likely tell us about the nature of future crises and how to prepare for them.
CU Boulder is a dynamic community of scholars and learners on one of the most spectacular college campuses in the country. As one of 34 U.S. public institutions in the prestigious Association of American Universities (AAU), we have a proud tradition of academic excellence, with five Nobel laureates and more than 50 members of prestigious academic academies.
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No experience is necessary.
Yes, it is strongly recommended that learners take the three courses in sequential order.
No. At this time, the University of Colorado Boulder does not offer a for-credit version of the Crisis Management and Crisis Communication Specialization.
This course is completely online, so there’s no need to show up to a classroom in person. You can access your lectures, readings and assignments anytime and anywhere via the web or your mobile device.
If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. See our full refund policy.
Yes! To get started, click the course card that interests you and enroll. You can enroll and complete the course to earn a shareable certificate, or you can audit it to view the course materials for free. When you subscribe to a course that is part of a Specialization, you’re automatically subscribed to the full Specialization. Visit your learner dashboard to track your progress.
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. If you only want to read and view the course content, you can audit the course for free. If you cannot afford the fee, you can apply for financial aid.
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