Review essential elements of a safety culture.

Describe how healthcare organizations identify and mitigate safety hazards.

Identify how patients and family members contribute to developing a safety culture.

Identify strategies for improving communication and teamwork .

Describe approaches for selecting and scoping a patient safety or quality improvement project.

Compare and contrast QI/PI approaches: A3 Thinking, Design Thinking, and Translating Research into Practice (TRiP).

Create a project charter or A3 using SMART goals.

Explain the usage of several root cause identification tools in the course of running a project.

Recognize the importance of planning for project sustainment.

Use the pre-mortem exercise to identify risks of project failure.

Design a change management plan that addresses technical and adaptive challenges.

Describe the 4E’s + 2 Model and its use to engage stakeholders.

Apply the 4 E's model and TRiP into developing your specific aims.

Identify the criteria to determine if a QI project needs to be submitted to the IRB.

Develop a plan to address the adaptive and technical challenges in your project.

Create a plan to turn a local QI project into a system-wide project.

Describe why measurement is important to quality improvement work.

Locate external sources of quality and safety measures and associated performance data.

Identify those data that are useful for monitoring and evaluating quality improvement projects.

Identify a patient safety or quality issue within your own area of practice, and describe concrete processes for addressing the issue.

Describe steps needed within your organization to move toward high reliability.

Describe intended steps for a focused career plan in becoming a patient safety and quality leader.