What you will learn

• Build job-ready skills in business process modeling, Lean, Six Sigma, and systems thinking to excel in business analysis and process management roles

• Develop and interpret process models and maps that represent current and desired states, enabling better communication and decision making

• Analyze processes to identify inefficiencies, bottlenecks, and improvement opportunities using mapping, narratives, and analytical frameworks

• Integrate systems thinking, Lean, Six Sigma, and AI-enabled methods to design, implement, and sustain optimized processes with measurable impact