- Process Mapping
- Marketing
- Customer experience strategy (CX)
- Customer Insights
- Business Process
- Web Analytics
- Customer Analysis
- Process Design
- Customer Service
- Cross-Channel Marketing
- Marketing Operations
- Customer Support
Create a services customer satisfaction process
Completed by Valentina Cristalli
July 28, 2023
1 hours (approximately)
Valentina Cristalli's account is verified. Coursera certifies their successful completion of Create a services customer satisfaction process
What you will learn
Map customer entry points and service opportunities
Align marketing and support efforts to customer satisfaction
Evaluate customer satisfaction
Skills you will gain
