- Computer Hardware
- Network Troubleshooting
- Cloud Computing
- Data Storage
- Technical Support
- Cloud Security
- Hardware Troubleshooting
- Issue Tracking
- Cloud Storage
- End User Training and Support
- Cybersecurity
- Customer Service
Technical Support (IT) Case Studies and Capstone
Completed by Jahanzaib Jamil
March 24, 2023
9 hours (approximately)
Jahanzaib Jamil's account is verified. Coursera certifies their successful completion of Technical Support (IT) Case Studies and Capstone
What you will learn
Describe processes and information related to IT Fundamentals in the context of providing technical support.
Demonstrate systematic and effective troubleshooting and problem-solving skills.
Use diagnostic tools and tracking systems to solve and log customer issues.
Apply customer service skills and a customer support mindset, including conflict mitigation and de-escalation skills.
Skills you will gain
