Quality Improvement and Management
Completed by Burak Çetin
February 9, 2026
10 hours (approximately)
Burak Çetin's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Service Improvement
- Category: Product Improvement
- Category: User Feedback
- Category: Continuous Quality Improvement (CQI)
- Category: Quality Management
- Category: Statistical Process Controls
- Category: Quality Monitoring
- Category: Quality Assessment
- Category: Quality Improvement
- Category: Quality Management Systems
- Category: Customer experience improvement
- Category: Continuous Improvement Process
