Introduction to Technical Support
Completed by Ebikapade Atimapre
October 12, 2023
12 hours (approximately)
Ebikapade Atimapre's account is verified. Coursera certifies their successful completion of Introduction to Technical Support
What you will learn
Define technical support, tech support, IT support, customer support mindset, the various levels of IT support, and the escalation matrix
Discover soft and technical skills required and opportunities available for a career in Technical Support
Explore the features and benefits of ticketing systems
Identify the various methodologies and frameworks popular in technical support
Skills you will gain
- Category: Service Level
- Category: Remote Access Systems
- Category: Technical Support and Services
- Category: Customer Service
- Category: Technical Communication
- Category: Help Desk Support
- Category: Issue Tracking
- Category: IT Service Management
- Category: Technical Support
- Category: Technical Documentation
- Category: End User Training and Support
- Category: Service Management
