ServiceNow System Administrator from Zero to Hero
Completed by Jenalyn Hemmi
April 17, 2025
5 hours (approximately)
Jenalyn Hemmi's account is verified. Coursera certifies their successful completion of ServiceNow System Administrator from Zero to Hero
What you will learn
Identify key components of the ServiceNow platform and its user interface.
Explain the purpose of user roles, groups, and access control within ServiceNow.
Configure and manage ServiceNow instances, users, and groups in real-world scenarios.
Assess the effectiveness of implemented SLAs, ACLs, and reports in managing IT services.
Skills you will gain
- Category: Information Management
- Category: Database Application
- Category: Content Management
- Category: Role-Based Access Control (RBAC)
- Category: Business Process Automation
- Category: ServiceNow
- Category: User Provisioning
- Category: Scripting
- Category: User Accounts
- Category: Systems Administration
- Category: Automation
- Category: Service Level
