- Culture Transformation
- Customer experience strategy (CX)
- Quality Management
- Employee Engagement
- Benchmarking
- Quality Assurance
- Quality Improvement
- Process Improvement
- Cost Management
- Operational Excellence
- Continuous Improvement Process
- Team Oriented
Mastering Total Quality Management: Analyze, Apply & Improve
Completed by Ravi Kumar Pandey
October 2, 2025
5 hours (approximately)
Ravi Kumar Pandey's account is verified. Coursera certifies their successful completion of Mastering Total Quality Management: Analyze, Apply & Improve
What you will learn
Analyze the evolution, principles, and philosophies of Total Quality Management.
Apply TQM frameworks to measure quality, customer satisfaction, and improvement.
Evaluate case studies to implement evidence-based, sustainable TQM practices.
Skills you will gain
