Introduction to Customer Service
Completed by Ntokozo Malebe
May 27, 2025
18 hours (approximately)
Ntokozo Malebe's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
- Category: Problem Solving
- Category: Call Center Experience
- Category: De-escalation Techniques
- Category: Non-Verbal Communication
- Category: Ability To Meet Deadlines
- Category: Empathy
- Category: Communication
- Category: Transaction Processing
- Category: Root Cause Analysis
- Category: Time Management
- Category: Customer Service
- Category: Active Listening

