Customer Centricity as Competitive Advantage - Jagdish Sheth
Completed by Matshidiso Maria Nyalunga
March 7, 2024
10 hours (approximately)
Matshidiso Maria Nyalunga's account is verified. Coursera certifies their successful completion of Customer Centricity as Competitive Advantage - Jagdish Sheth
Skills you will gain
- Category: Customer experience strategy (CX)
- Category: Customer Relationship Management
- Category: Customer Engagement
- Category: Customer Analysis
- Category: Market Share
- Category: Culture Transformation
- Category: Organizational Structure
- Category: Organizational Change
- Category: Innovation
- Category: Brand Loyalty
- Category: Customer Retention
- Category: Customer Advocacy
