- Cost Accounting
- Customer experience strategy (CX)
- Organizational Change
- Customer Retention
- Value Propositions
- Business Transformation
- Customer Relationship Management
- Organizational Structure
- Consumer Behaviour
- Innovation
- Customer Insights
- Strategic Marketing
Customer Centricity as Competitive Advantage - Jagdish Sheth
Completed by Matshidiso Maria Nyalunga
March 7, 2024
10 hours (approximately)
Matshidiso Maria Nyalunga's account is verified. Coursera certifies their successful completion of Customer Centricity as Competitive Advantage - Jagdish Sheth
Skills you will gain
