- Strategic Marketing
- Organizational Change
- Innovation
- Customer experience strategy (CX)
- Customer Insights
- Business Transformation
- Consumer Behaviour
- Value Propositions
- Cost Accounting
- Organizational Structure
- Customer Retention
- Customer Relationship Management
Customer Centricity as Competitive Advantage - Jagdish Sheth
Completed by Matshidiso Maria Nyalunga
March 7, 2024
10 hours (approximately)
Matshidiso Maria Nyalunga's account is verified. Coursera certifies their successful completion of Customer Centricity as Competitive Advantage - Jagdish Sheth
Skills you will gain
