- ChatGPT
- Prompt Engineering Tools
- System Support
- Automation
- Technical Support and Services
- End User Training and Support
- Responsible AI
- Generative AI
- Artificial Intelligence
- Technical Support
- Product Support
- Desktop Support
GenAI for Computer Support Specialists (IT Support)
Completed by James Irvin Villafuerte
September 15, 2025
2 hours (approximately)
James Irvin Villafuerte's account is verified. Coursera certifies their successful completion of GenAI for Computer Support Specialists (IT Support)
What you will learn
Identify the capabilities of GenAI for basic IT support tasks.
Examine real-world applications of GenAI in IT support scenarios.
Deploy strategies to responsibly integrate GenAI into IT support practices.
Skills you will gain
