Voice of the Customer (VoC): Enhancing Experiences
Completed by Sapna Arun
August 20, 2026
2 hours (approximately)
Sapna Arun's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Customer Engagement
- Category: Customer Retention
- Category: Active Listening
- Category: User Feedback
- Category: Customer experience improvement
- Category: Customer Service
- Category: Customer Relationship Building
- Category: Cross-Functional Collaboration
- Category: Customer Insights
- Category: Customer Analysis
- Category: Continuous Improvement Process
- Category: Product Improvement
