Quality Improvement and Management
Completed by Jesus Chilla
April 24, 2025
11 hours (approximately)
Jesus Chilla's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Customer experience strategy (CX)
- Category: Product Improvement
- Category: Quality Improvement
- Category: Quality Monitoring
- Category: User Feedback
- Category: Technical Standard
- Category: Process Improvement
- Category: Continuous Quality Improvement (CQI)
- Category: Customer Insights
- Category: Continuous Improvement Process
- Category: Statistical Process Controls
- Category: ISO 9000 Series
