Effective Service Innovation by Design in Hotel Management
Completed by kapa Amitesh
October 1, 2024
9 hours (approximately)
kapa Amitesh's account is verified. Coursera certifies their successful completion of Effective Service Innovation by Design in Hotel Management
What you will learn
Identify the key principles and concepts of hotel service innovation.
Demonstrate proficiency in basic design thinking methodologies for service development.
Analyse customer needs and pain points to design customer-centric services.
Evaluate the feasibility and viability of service innovations.
Skills you will gain
- Category: Hospitality Management
- Category: Customer Service
- Category: Culture Transformation
- Category: Customer Analysis
- Category: Key Performance Indicators (KPIs)
- Category: Hotel And Restaurant Management
- Category: Customer experience strategy (CX)
- Category: Change Management
- Category: Service Design
- Category: Design Thinking
- Category: Hospitality and Food Services
- Category: Journey Mapping
