Introduction to Customer Service
Completed by Miriam Wangui Mutiria
June 25, 2024
18 hours (approximately)
Miriam Wangui Mutiria's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
- Category: Non-Verbal Communication
- Category: Cash Register Operation
- Category: Retail Store Operations
- Category: De-escalation Techniques
- Category: Transaction Processing
- Category: Customer Complaint Resolution
- Category: Time Management
- Category: Customer Service
- Category: Problem Solving
- Category: Active Listening
- Category: Communication
- Category: Root Cause Analysis

