Voice of the Customer (VoC): Enhancing Experiences
Completed by RAFAEL DA ROCHA MACEDO
May 28, 2026
2 hours (approximately)
RAFAEL DA ROCHA MACEDO's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Customer Relationship Building
- Category: Data Collection
- Category: User Feedback
- Category: Customer Analysis
- Category: Customer Service
- Category: Customer Insights
- Category: Customer Engagement
- Category: Active Listening
- Category: Customer Retention
- Category: Cross-Functional Collaboration
- Category: Customer experience improvement
- Category: Continuous Improvement Process
