- Cloud Services
- Technical Support and Services
- Cloud Security
- Customer Service
- Operating Systems
- General Networking
- System Support
- Cybersecurity
- Data Storage
- Technical Support
- End User Training and Support
- Issue Tracking
Technical Support (IT) Case Studies and Capstone
Completed by Wenderson Roberto Delbem
June 6, 2023
9 hours (approximately)
Wenderson Roberto Delbem's account is verified. Coursera certifies their successful completion of Technical Support (IT) Case Studies and Capstone
What you will learn
Describe processes and information related to IT Fundamentals in the context of providing technical support.
Demonstrate systematic and effective troubleshooting and problem-solving skills.
Use diagnostic tools and tracking systems to solve and log customer issues.
Apply customer service skills and a customer support mindset, including conflict mitigation and de-escalation skills.
Skills you will gain
