Call Center Customer Service
Completed by Ntokozo Malebe
May 30, 2025
19 hours (approximately)
Ntokozo Malebe's account is verified. Coursera certifies their successful completion of Call Center Customer Service
Skills you will gain
- Category: Greeting Customers
- Category: Data Entry
- Category: Call Center Experience
- Category: Time Management
- Category: Customer Data Management
- Category: Customer Service
- Category: Inbound Calls
- Category: Growth Mindedness
- Category: Performance Metric
- Category: Customer Complaint Resolution
- Category: Record Keeping
- Category: De-escalation Techniques

