CRM Analytics Fundamentals
Completed by Ahmed Barakat
July 11, 2026
1 hours (approximately)
Ahmed Barakat's account is verified. Coursera certifies their successful completion of CRM Analytics Fundamentals
What you will learn
Analyze CRM data to track lead progression and lifecycle stages
Calculate conversion rates and identify pipeline bottlenecks
Segment audiences using CRM data for targeted communication
Design automated workflows based on customer behavior and intent
Skills you will gain
- Category: Marketing Automation
- Category: Marketing Analytics
- Category: Personalized Campaigns
- Category: Sales Support
- Category: Customer Relationship Management (CRM) Software
- Category: Business Metrics
- Category: Sales Pipelines
- Category: Customer Retention
- Category: Customer Engagement
- Category: Performance Metric
- Category: Customer Relationship Management
- Category: Customer Analysis
