ITSM Foundations: Optimizing IT Service Management
Completed by James Irvin Villafuerte
September 17, 2025
3 hours (approximately)
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What you will learn
Explain core ITSM concepts, ITIL principles, and the foundational role of ServiceNow in IT service delivery.
Apply ServiceNow to manage the life cycle of service requests, incidents, and problems.
Utilize ServiceNow to execute IT change management (standard, normal, emergency) and release management processes.
Analyze interdependencies among incident, problem, change, and release management processes facilitated by ServiceNow.
Skills you will gain
- Category: Change Management
- Category: Incident Management
- Category: Information Technology Infrastructure Library
- Category: IT Service Management
- Category: Workflow Management
- Category: IT Management
- Category: Service Management
- Category: ServiceNow
- Category: Release Management
- Category: Information Technology
- Category: Problem Management
- Category: Software Installation
