Introduction to Technical Support
Completed by RASHID SAEED
April 9, 2023
12 hours (approximately)
RASHID SAEED's account is verified. Coursera certifies their successful completion of Introduction to Technical Support
What you will learn
Define technical support, tech support, IT support, customer support mindset, the various levels of IT support, and the escalation matrix
Discover soft and technical skills required and opportunities available for a career in Technical Support
Explore the features and benefits of ticketing systems
Identify the various methodologies and frameworks popular in technical support
Skills you will gain
- Category: Service Level
- Category: End User Training and Support
- Category: Customer Service
- Category: Service Management
- Category: Remote Access Systems
- Category: Issue Tracking
- Category: Technical Support
- Category: Technical Support and Services
- Category: IT Service Management
- Category: Technical Documentation
- Category: Technical Communication
- Category: Help Desk Support
