- Persona Development
- Customer Communications Management
- Generative AI
- Customer experience improvement
- Customer Service
- Customer Engagement
- Target Audience
- Performance Improvement
- ChatGPT
- Performance Analysis
- Customer Support
- AI Personalization
Customer Service in the Age of Generative AI
Completed by Folashade Benjamin
May 12, 2025
1 hours (approximately)
Folashade Benjamin's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
