- Desktop Support
- Remote Access Systems
- Technical Communication
- Help Desk Support
- End User Training and Support
- Service Level
- IT Service Management
- Issue Tracking
- Customer Service
- System Support
- Technical Support
- Technical Documentation
Introduction to Technical Support
Completed by Feyisa Tirfesa Bayisa
July 29, 2023
12 hours (approximately)
Feyisa Tirfesa Bayisa's account is verified. Coursera certifies their successful completion of Introduction to Technical Support
What you will learn
Define technical support, tech support, IT support, customer support mindset, the various levels of IT support, and the escalation matrix
Discover soft and technical skills required and opportunities available for a career in Technical Support
Explore the features and benefits of ticketing systems
Identify the various methodologies and frameworks popular in technical support
Skills you will gain
