Mastering Customer Success
Completed by Nicholas James Neff
September 3, 2026
14 hours (approximately)
Nicholas James Neff's account is verified. Coursera certifies their successful completion of Mastering Customer Success
What you will learn
Develop strategies to increase customer retention and expansion
Understand the role of measurement in service delivery excellence
Enhance engagement models by analyzing customer behavior
Skills you will gain
- Category: Customer Relationship Building
- Category: Business Metrics
- Category: Customer Insights
- Category: Customer Relationship Management
- Category: Crisis Management
- Category: Customer Success Management
- Category: Account Strategy
- Category: Company, Product, and Service Knowledge
- Category: Performance Metric
- Category: Customer Retention
- Category: Stakeholder Management
- Category: Stakeholder Engagement
