Mastering Active Listening in the Global Workplace
Completed by Hemlata Pandey
January 13, 2026
4 hours (approximately)
Hemlata Pandey's account is verified. Coursera certifies their successful completion of Mastering Active Listening in the Global Workplace
What you will learn
Apply active listening techniques to enhance communication and collaboration.
Demonstrate empathy and emotional intelligence in professional interactions.
Use reflective listening to resolve conflicts effectively.
Interpret and leverage non-verbal communication cues to strengthen relationships.
Skills you will gain
- Category: Non-Verbal Communication
- Category: Conflict Management
- Category: Communication
- Category: Empathy & Emotional Intelligence
- Category: Emotional Intelligence
- Category: Empathy
- Category: Cultural Diversity
- Category: Interpersonal Communications
- Category: Rapport Building
- Category: Virtual Teams
- Category: Cultural Sensitivity
- Category: AI literacy
