Reports, Dashboards, and Customer Success in Salesforce
Completed by Mikhail Kuzmin
December 25, 2023
28 hours (approximately)
Mikhail Kuzmin's account is verified. Coursera certifies their successful completion of Reports, Dashboards, and Customer Success in Salesforce
What you will learn
Understand and properly perform service/support agent processes using the Salesforce Case Management and Knowledge features in the Service Cloud.
Identify the value of using the Sales Cloud to create reports to track, improve, and forecast various aspects of the sales process.
Build reports, charts and dashboards to communicate relevant information about sales performance to stakeholders and executives.
Skills you will gain
- Category: Data Visualization
- Category: Client Support
- Category: Salesforce
- Category: Customer Service
- Category: Dashboard
- Category: Customer Relationship Management
- Category: Business Reporting
- Category: Sales Support
- Category: Customer Support
- Category: Customer Relationship Management (CRM) Software
- Category: Customer Success Management
- Category: Sales Operations
