Quality Improvement and Management
Completed by Haiva Putri Palmaisyah
April 2, 2025
11 hours (approximately)
Haiva Putri Palmaisyah 's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Customer experience improvement
- Category: Technical Standard
- Category: Quality Management Systems
- Category: Process Improvement
- Category: Quality Management
- Category: Service Improvement
- Category: Quality Control
- Category: Statistical Process Controls
- Category: Continuous Improvement Process
- Category: Quality Monitoring
- Category: Quality Assessment
- Category: Customer experience strategy (CX)
