Reports, Dashboards, and Customer Success in Salesforce
Completed by Joyce Ireris Rodríguez Díaz
July 10, 2026
28 hours (approximately)
Joyce Ireris Rodríguez Díaz's account is verified. Coursera certifies their successful completion of Reports, Dashboards, and Customer Success in Salesforce
What you will learn
Understand and properly perform service/support agent processes using the Salesforce Case Management and Knowledge features in the Service Cloud.
Identify the value of using the Sales Cloud to create reports to track, improve, and forecast various aspects of the sales process.
Build reports, charts and dashboards to communicate relevant information about sales performance to stakeholders and executives.
Skills you will gain
- Category: Inside Sales
- Category: Service Management
- Category: Business Reporting
- Category: Sales Management
- Category: Salesforce
- Category: Performance Reporting
- Category: Customer and Client Support
- Category: Dashboard
- Category: Data Storytelling
- Category: Customer Service
- Category: Data Visualization
- Category: Sales Operations
