Quality Improvement and Management
Completed by Mamadou Alpha BALDE
July 20, 2026
10 hours (approximately)
Mamadou Alpha BALDE's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: User Feedback
- Category: Continuous Quality Improvement (CQI)
- Category: Continuous Improvement Process
- Category: Process Improvement
- Category: Statistical Process Controls
- Category: Product Quality (QA/QC)
- Category: Quality Control
- Category: Customer experience improvement
- Category: Quality Improvement
- Category: Quality Management
- Category: ISO 9000 Series
