- Customer Success Management
- Sales Enablement
- Customer Service
- Business Reporting
- Sales Strategy
- Data-Driven Decision-Making
- Customer Relationship Management
- Customer Support
- Sales Operations
- Salesforce
- Sales Management
- Customer and Client Support
Reports, Dashboards, and Customer Success in Salesforce
Completed by Samantha Durfee
February 4, 2024
28 hours (approximately)
Samantha Durfee's account is verified. Coursera certifies their successful completion of Reports, Dashboards, and Customer Success in Salesforce
What you will learn
Understand and properly perform service/support agent processes using the Salesforce Case Management and Knowledge features in the Service Cloud.
Identify the value of using the Sales Cloud to create reports to track, improve, and forecast various aspects of the sales process.
Build reports, charts and dashboards to communicate relevant information about sales performance to stakeholders and executives.
Skills you will gain
