Sales and CRM Overview
Completed by KA TINA JARNECIA HILL
May 2, 2022
21 hours (approximately)
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What you will learn
Explain how CRM works in the context of sales, marketing, and customer service in modern businesses.
Articulate use cases for how Salesforce can provide value to sales teams.
Navigate Trailhead, the official learning platform of Salesforce.
Demonstrate a working knowledge of the basics of the Salesforce Sales Cloud.
Skills you will gain
- Category: Sales Operations
- Category: Databases
- Category: Data Cleansing
- Category: Salesforce
- Category: Sales
- Category: Customer Relationship Management (CRM) Software
- Category: Customer Data Management
- Category: General Sales Practices
- Category: B2B Sales
- Category: Customer Relationship Management
- Category: Business-To-Consumer
- Category: Sales Process
