- Remote Access Systems
- Customer Service
- End User Training and Support
- Technical Support
- IT Service Management
- System Support
- Technical Documentation
- Desktop Support
- Technical Communication
- Issue Tracking
- Service Level
- Help Desk Support
Introduction to Technical Support
Completed by David Deng Marial Gok
November 9, 2023
12 hours (approximately)
David Deng Marial Gok's account is verified. Coursera certifies their successful completion of Introduction to Technical Support
What you will learn
Define technical support, tech support, IT support, customer support mindset, the various levels of IT support, and the escalation matrix
Discover soft and technical skills required and opportunities available for a career in Technical Support
Explore the features and benefits of ticketing systems
Identify the various methodologies and frameworks popular in technical support
Skills you will gain
