- Continuous Improvement Process
- IT Management
- Supplier Relationship Management
- Organizational Strategy
- Vendor Relationship Management
- Information Technology Infrastructure Library
- Organizational Structure
- Strategic Partnership
- Service Design
- Supplier Management
- People Development
- Information Management
ITIL V4 Details of Four Dimensions of Service Management
Completed by Laurie Schmid
July 31, 2025
7 hours (approximately)
Laurie Schmid's account is verified. Coursera certifies their successful completion of ITIL V4 Details of Four Dimensions of Service Management
What you will learn
Understand Four Dimensions of Service Management, ITIL principles, and organizational structures for effective service delivery.
Enhance skills in analyzing organizational factors, managing service operations, and optimizing value streams.
Gain insights into partner dynamics, information management challenges, and external factors impacting service management.
Skills you will gain
