- Customer experience strategy (CX)
- Active Listening
- Customer Insights
- Customer Analysis
- Customer Service
- Focus Group
- Surveys
- Customer Engagement
- Data-Driven Decision-Making
- Market Research
- User Feedback
- Continuous Improvement Process
Voice of the Customer (VoC): Enhancing Experiences
Completed by Triana Luna Pla Varela
April 16, 2024
4 hours (approximately)
Triana Luna Pla Varela's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
