Quality Improvement and Management
Completed by Michel Massaad
October 31, 2026
10 hours (approximately)
Michel Massaad's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Quality Control
- Category: ISO 9000 Series
- Category: Continuous Improvement Process
- Category: Process Improvement
- Category: Statistical Process Controls
- Category: Product Quality (QA/QC)
- Category: Customer experience improvement
- Category: Quality Improvement
- Category: Quality Management
- Category: User Feedback
- Category: Continuous Quality Improvement (CQI)
