ITIL V4 Introduction to Service Management Concept
Completed by Felipe Ferreira Mendonca
March 12, 2026
8 hours (approximately)
Felipe Ferreira Mendonca's account is verified. Coursera certifies their successful completion of ITIL V4 Introduction to Service Management Concept
What you will learn
Gain a solid understanding of the fundamental principles, concepts, and terminology of ITIL V4 framework
Learn how to apply ITIL V4 practices to design, deliver, and improve IT services effectively
Acquire strategies and techniques for driving continual improvement in service management processes
Skills you will gain
- Category: Service Improvement
- Category: IT Management
- Category: Innovation
- Category: Value Propositions
- Category: Stakeholder Engagement
- Category: IT Service Management
- Category: Stakeholder Management
- Category: Governance
- Category: Information Technology Infrastructure Library
- Category: Practice Management
- Category: Continuous Improvement Process
- Category: Business Management
