Introduction to Technical Support
Completed by Alabi Oladele
September 19, 2022
12 hours (approximately)
Alabi Oladele's account is verified. Coursera certifies their successful completion of Introduction to Technical Support
What you will learn
Define technical support, tech support, IT support, customer support mindset, the various levels of IT support, and the escalation matrix
Discover soft and technical skills required and opportunities available for a career in Technical Support
Explore the features and benefits of ticketing systems
Identify the various methodologies and frameworks popular in technical support
Skills you will gain
- Category: End User Training and Support
- Category: IT Service Management
- Category: Technical Documentation
- Category: Technical Support
- Category: Customer Service
- Category: Service Level
- Category: Desktop Support
- Category: System Support
- Category: Issue Tracking
- Category: Technical Communication
- Category: Remote Access Systems
- Category: Help Desk Support
