Introduction to Service Innovation and Management
Completed by Rishabh Srivastava
March 3, 2025
16 hours (approximately)
Rishabh Srivastava's account is verified. Coursera certifies their successful completion of Introduction to Service Innovation and Management
What you will learn
Analyze the operational approaches to the execution of strategic plans and how it can be used effectively to achieve organizational goals
Evaluate the application of the various approaches and tools needed for change management and their impact on the culture of an organization
Evaluate the ever-changing healthcare environmental, political, economic and other factors considered in the execution of a strategic plan
Skills you will gain
- Category: Health Care
- Category: Patient Flow
- Category: Organizational Effectiveness
- Category: Customer experience improvement
- Category: Consumer Behaviour
- Category: Operations Management
- Category: Business Process Improvement
- Category: Service Design
- Category: Change Management
- Category: Organizational Change
- Category: Healthcare Industry Knowledge
- Category: Data-Driven Decision-Making
