- User Feedback
- Customer Analysis
- Focus Group
- Customer experience strategy (CX)
- Customer Service
- Continuous Improvement Process
- Social Media
- Communication
- Data-Driven Decision-Making
- Customer Engagement
- Culture Transformation
- Customer Insights
Voice of the Customer (VoC): Enhancing Experiences
Completed by ANDREA SWANK
November 17, 2024
3 hours (approximately)
ANDREA SWANK's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement