Voice of the Customer (VoC): Enhancing Experiences
Completed by ANDREA SWANK
November 17, 2024
3 hours (approximately)
ANDREA SWANK's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Customer Engagement
- Category: Continuous Improvement Process
- Category: Culture Transformation
- Category: Surveys
- Category: Communication
- Category: Customer experience strategy (CX)
- Category: Case Studies
- Category: Customer Insights
- Category: Customer experience improvement
- Category: Customer Service
- Category: Data Collection
- Category: Customer Analysis
