Handling Difficult Conversations
Completed by Shalki Khajone
August 29, 2025
2 hours (approximately)
Shalki Khajone's account is verified. Coursera certifies their successful completion of Handling Difficult Conversations
What you will learn
Master strategies to prepare for and hold difficult conversations confidently
Learn to deliver bad news tactfully while preserving relationships
Effectively handle aggression, poor performance, and challenging behavior
Develop assertive communication skills to resolve conflicts constructively
Skills you will gain
- Category: Assertiveness
- Category: Professional Development
- Category: Constructive Feedback
- Category: Leadership and Management
- Category: Communication Strategies
- Category: Discussion Facilitation
- Category: Team Performance Management
- Category: People Management
- Category: Conflict Management
- Category: Empathy
- Category: Interpersonal Communications
- Category: Emotional Intelligence
