- Sales
- Business-To-Consumer
- Sales Process
- Customer Relationship Management
- Databases
- Sales Operations
- B2B Sales
- Salesforce
- Customer Data Management
- Data Management
Sales and CRM Overview
Completed by Swapna Sivaraman
November 29, 2022
21 hours (approximately)
Swapna Sivaraman's account is verified. Coursera certifies their successful completion of Sales and CRM Overview
What you will learn
Explain how CRM works in the context of sales, marketing, and customer service in modern businesses.
Articulate use cases for how Salesforce can provide value to sales teams.
Navigate Trailhead, the official learning platform of Salesforce.
Demonstrate a working knowledge of the basics of the Salesforce Sales Cloud.
Skills you will gain
